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Griffin Radiator's - I would hate for a fellow G2IC member to go through this aswell

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    Griffin Radiator's - I would hate for a fellow G2IC member to go through this aswell

    Griffin Thermal Products
    Piedmont, SC 29673
    750 Estes Dr
    (864) 845-5000

    Home Website: Griffin Performance Aluminum Radiators

    Random Info:

    Vehicle: 1990 Acura Integra GS
    Radiator purchased: #9E-HE790-01 Aluminum Radiator
    Coolant used: Acura Type II 50/50 Long Life blue
    Radiator cap: Brand new oem
    Coolant system was filled and bled with a: Lisle 24610 Spill-Free Funnel


    Hi everyone!
    Well I will try to be as detailed as possible in this review to ensure accuracy on every statement. To start, I currently own and drive two 1990 Integra's. One which has a Blackworks Radiator (BWR going strong for 2+ year's now) and my other which just hit 123,000 miles and the original radiator started leaking. This car is completely stock minus the springs.

    If you ask anyone that knows me, they will tell you that I like to keep my cars very clean. So I opted for a radiator that appeared to be made well and would allow me to re-use my stock radiator and condenser fans. Finding one specifically for a 90-93 Integra was a little scarce, but eventually I did and purchased a brand new one online. I purchased the radiator on April 4, 2013 and it was at my house by that Saturday; April 6, 2013. The box was not crushed and had no issues. I proceeded to install it that night, right after I got off of work. Being that I work at a dealership, I was already a little worn out from a busy day, but I took my time and was extra careful with everything. I did not want to bend a single fin on the new radiator, because I am proud of my car and wanted the end result to look nice even if you only see the top portion. Granted I also had to be very careful with my 20+ year old AC lines.

    Now to the part that caused me to lose trust in this particular company and showed me that they really do not care...

    So I get the radiator in Saturday night. I fill the radiator up, bleed out all of the air and check for leaks. Everything looks good... until the next day. By the next day (Sunday) it was already leaking around the filler neck. A steady leak to, not just a small or slow one.

    I give them a call on Monday, expecting to hear: "No problem, send us some pictures or bring the radiator by and we will replace it." However this wasn't the case. They proceeded to inform me that, because I purchased the radiator online that it would not be covered under their warranty and to bring it by so that they could take a look at it. They said it might be repairable and if not, then its not covered under their warranty so its on me.

    So let me get this straight. I am going to pull the radiator back out (very carefully), lose most of my acura coolant, then take time away from work because they close at 5 o'clock, drive almost a total of 2 hours from Greenville to Piedmont and back , but once I get there you can simply just tell me that it is not covered under warranty and you can't fix it!?!?!?!

    Now this company does not have a warranty like Mishimoto or Blackworks which are Lifetime, but they do have a 30 day warranty. ( Griffin Radiators - Warranty Form )
    So how is my radiator not covered? I have receipts with date of purchase, everything, and this radiator is made by you, Griffin, and you don't stand behind your product. It has your name on it. Clearly, im still within the 30 day grace period. They have terrible customer service and I felt like I was just being rushed off of the phone.

    Sounds like a complete waste of my hard earned money and time it would take.

    This is why I decided to start this thread.

    Has anyone else had issues with Griffin Radiators?

    With all that being said. I would NOT Recommend a Griffin Radiator to anyone, and I will never purchase another one.

    Here's some pictures:



    Original:


    After Installation:


    Leak (appears that the internal weld for the neck is cracked, and these are supposed to be pressure tested...):










    #2
    I have one experience. Back in ~1998 I needed a custom sized radiator for my turbo b18c CRX. I called Griffin and asked if they could do it, they were very helpful then. I sent them the exact dimensions I needed, and probably 2-4 weeks later (I can't remember at all how long it took) it showed up.

    It was built very solid and never had any leaking problems, and it actually suffered lots of abuse from all the work I did on the car...I remember inadvertently hitting it with tools/downpipe etc... a many times.

    Comment


      #3
      i would keep calling and just go up the chain until you get some damn results....

      it shouldnt matter WHERE you got the product. a warrenty is a warrenty. i bought my mishimoto cooling set up from an ebay seller and if something were to go wrong i FULLY expect mishimoto to honor their warrenty.

      i say call again and ask to speak to someone with some pull, how much are you out on that thing?

      Comment


        #4
        pcolony - I believe custom radiator's have a 1-2 year warranty. Mine has a 30 day because its an Exact Fit. Maybe they've gone slightly downhill since 1998.

        DA_all_day - The thing is I have already taken time out of my day to politely call them and see whats up. Yet whoever I spoke to was rude when I mentioned that I purchased it online from one of their dealers and had a receipt etc. He would probably tell me the same thing and want me to drive all the way to piedmont and once I got there they would not honor their warranty. So there goes all of my gas, and time from taking a day off for nothing. I know they would tell me its un-repairable because they are not going to take the time to remove the entire top "cap" and re-weld the filler neck . It appears to be welded from the inside which means that it was done before being fully assembled. This radiator goes for $250 before shipping , so driving there would add to that price even more, plus the coolant i've lost by taking it out. Mishimoto offers a lifetime warranty no questions asked for replacement. The reason I went with a Griffin instead is because it has locations to bolt the stock fans and I assumed the quality would be pristine.

        Comment


          #5
          They should honor and stand behind their parts regardless of where you bought it.

          If it really seems like they're not going to be any help, you could take the radiator out and have someone weld a bead around the filler neck. May solve your problem for less than the hassle of driving 2 hours and hoping they repair/replace it.

          Comment


            #6
            ^ That's exactly what I was going to say.

            Comment


              #7
              I had the same experience with my radiator but i bought it off ebay, i contacted the ebay seller & they had a new one shipped to me

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                #8
                Originally posted by Sapmo View Post
                I had the same experience with my radiator but i bought it off ebay, i contacted the ebay seller & they had a new one shipped to me
                zero help with that statement....

                Comment


                  #9
                  Thanks guys That's exactly what im doing. I know someone that's really good at welding, especially aluminum. I should have it by tomorrow

                  Comment


                    #10
                    Originally posted by wam1004 View Post
                    Thanks guys That's exactly what im doing. I know someone that's really good at welding, especially aluminum. I should have it by tomorrow
                    Its a shame you have to weld a brand new product you purchased. Sorry you had such a poor experience. Some companies don't understand the importance of customer service.

                    Best of luck..

                    Cheers,

                    Mike Sullivan
                    Mishimoto

                    Comment


                      #11
                      Thank you Mike, and I have only heard good things about you guys honoring your warranty to the full with no questions asked. I was eye-balling a brand new Mishimoto, but I really wanted to use my factory condenser fan. Kind of a resto-mod look if you will, because the car has so few miles on it. I guarantee you, I will not be buying another griffin though

                      -Drew

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